Privacy Policy For The Tordoff Gallery
At The Tordoff Gallery, accessible from https://tordoff.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Tordoff Gallery and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@tordoff.com.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Tordoff Gallery. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was partly created with the help of the Privacy Policy Generator from CookiePolicyGenerator.com.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
During checkout, you will be asked to provide your name, address, email address and payment information so that you can complete an order. We may also use cookies and similar technologies to analyse usage and other trends.
Your payment information is processed via a third party eCommerce Payment Processor ie. Stripe, in accordance with such eCommerce Payment Processors’ terms and policies.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
Should you register for a Customer Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.
How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Security
All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular, the credit card information, from being intercepted and misused by hackers. Card transactions are processed via Stripe – The Tordoff Gallery does not retain any credit card information.
Privacy
The Tordoff Gallery does not disclose or sell customer information to third parties. We do share some information with essential third parties necessary for the functionality of our website as indicated in the section below ‘How we use your Personal Information’. With the relevant permissions, we will communicate with you by e-mail, direct mail or via targeted advertising. If at any time you wish to stop receiving these, simply press the “unsubscribe” button which you will find in the footer of all of our e-mails. Equally, you can e-mail us at info@tordoff.com and we will ensure that you are taken off our list.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (arranging for shipping, providing you with invoices and/or order confirmations and where necessary to contact you with any order queries).
Additionally, we use this Order Information to:
Communicate with you
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with marketing information or advertising relating to our products or services
Where we have your consent:
Send you marketing updates via email about all the latest news, events and offers at “The Tordoff Gallery”. You can unsubscribe at any time by clicking the link in any email.
Where we have justifiable reason (legitimate interest):
Respond to customer service enquiries raised in the store, online, social media or on the phone. Detect and reduce fraud and credit risk.
Sharing Your Personal Information
We share your Personal Information with specific third parties to help us use your Personal Information, as described above.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.
Log Files
The Tordoff Gallery follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyse trends, administer the site, track users' movement on the website, and gather demographic information.
Cookies & Web Beacons
Like any other website, The Tordoff Gallery uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – If you are a European resident, you have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can unsubscribe or update your communication preferences. You can click on the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Alternatively, you can contact us at info@tordoff.com.
We do not monitor, control, or endorse the privacy practices of any third parties.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above.
Your right of Access:
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
Your right to correct information:
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to Data Portability:
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object:
You can ask us to stop processing your personal information, and we will do so if we are:
Relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
Processing your personal information for direct marketing.
Your right to withdraw consent:
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint:
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
Ensuring Your Personal Information Is Only Used Where Lawful
In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required.
Where your personal information is not in an anonymous form, we will have a lawful reason to use your personal information in such a way to ensure that we provide the very best products to you and our other customers.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
The Tordoff Gallery does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Data Retention
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us & Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tordoff.com by mail: Tordoff House, 6 High Street, Pateley Bridge, Harrogate, HG3 5AW, United Kingdom.
Reviewed: 8 November 2021.